Standard terms
Version of 14 October 2026. Written in plain English. These terms are not legal advice to you, and nothing in them limits rights you have by law.
1. Who you are dealing with
The service is provided by Adam Hale (contact: adam.hale@atomicmail.ai). Payments are taken by our payment provider, Paddle or Lemon Squeezy, acting as merchant of record. It is the seller on your invoice, handles VAT and its checkout terms also apply to the purchase. You accept these terms when you pay.
2. What you buy
| Option | Scope | Delivery |
|---|---|---|
| Self-serve toolkit (£149) | The blank templates and test set listed on the home page, plus the worked sample. No review. | Download link by email after payment. |
| Async diagnostic (£950) | We read your written intake and documents and return the completed 87-row evidence matrix, top-10 gaps, a draft risk register and a 2-page gap summary. | 5 UK working days after we receive your completed intake. |
| Full evidence pack (£2,950) | The diagnostic plus the DPIA input pack, data-flow diagram and register, complaints and escalation workflow, release test protocol (run on your test account if provided) and the procurement summary PDF. One round of written revisions within 30 days of delivery. | 15 UK working days after we receive your completed intake. |
| Annual update (£1,200 a year) | For full-pack customers: a re-check within 10 working days of any DfE change to the standards, two release re-tests a year and a quarterly refresh of the matrix and summary. | 12 months from purchase. |
The diagnostic fee is credited in full against a full pack ordered within 60 days. Prices exclude VAT.
3. What the service is not
- It is evidence organisation and gap analysis. It is not a certification, an accreditation or a statement that your product is safe or compliant.
- It is not legal advice, and not a sign-off of any DPIA. We do not act as your data protection officer or designated safeguarding lead.
- We do not guarantee that any school or trust will buy your product.
- No specialist DPO, safeguarding or child-development professional reviews the work unless you arrange one.
4. What we need from you
- Accurate answers and documents. Our findings depend on what you tell us; we mark what we could not check.
- No pupil personal data and no real safeguarding records. Remove names from any school questionnaires you send.
- If you want tests run, a test account on a non-production or test tenant. We run only the published test set and do no load testing or attempts to break your security beyond it.
5. All contact is in writing
We work by email only. There are no calls or meetings. Delivery times start when we receive your completed intake.
6. Cancellations and refunds
- Diagnostic, full pack or annual update: full refund on request before you send the completed intake. If we deliver more than 10 working days late, you may cancel for a full refund.
- Toolkit: if it is not what this site describes, tell us within 14 days for a refund.
- Annual update: it does not renew automatically. We will email you before it ends.
7. Confidentiality and your data
We keep your materials confidential, use them only to prepare your pack and share them with no one except the providers we need to deliver it (email and hosting). We delete them 90 days after delivery, or at the end of the annual update. We name you as a customer only with your written permission. See the privacy note.
8. Who owns what
You own the completed pack we deliver and may use, change and share it for your business, including with schools. Our templates and test set remain ours: you may use and adapt them inside your organisation but not resell or publish them as templates.
9. Crown material
The packs quote and paraphrase the DfE standards and other GOV.UK guidance under the Open Government Licence v3.0, with attribution. This does not imply any endorsement by DfE.
10. Liability
We take reasonable care. Our total liability for an order is limited to the fees you paid for it. We are not liable for indirect losses such as lost contracts or profits. Nothing here excludes liability that the law does not allow us to exclude.
11. Changes
We may update these terms for future orders. The version shown at the time of your order applies to that order.